Chapel Hill Family & Cosmetic Dentistry places the quality of your dental care at the highest priority and works with all patients to provide estimates of treatment costs and a range of payment options. Payment is required at the time of your visit unless other arrangements have been made prior. We accept several convenient payment options:
- Cash, check, and all major credit cards
- Interest-free financing through CareCredit
- Phased treatment plans
- Health Savings Account or Flex Spending Account
- Complimentary filing of dental insurance benefits
New Insurance Policy Announcement
At our Chapel Hill Family & Cosmetic Dentistry, we pride ourselves on delivering exceptional dental care that prioritizes quality, precision, and patient satisfaction. To ensure that we continue to provide the highest level of service, we are transitioning to a new insurance policy that simplifies the reimbursement process for our patients while maintaining the integrity of our fee-for-service model.
Why We’re Making This Change
In reviewing our processes, we identified a significant bottleneck in the traditional insurance filing system. By filing claims on behalf of our patients, we observed delays caused by insurance companies, leading to longer waiting times for reimbursements. This created unnecessary stress for patients and additional administrative burdens for our team.
To streamline this process and provide a more efficient experience, we are transitioning to a patient-directed insurance model. This change empowers you, the patient, to take direct control of your insurance benefits while enabling our team to focus on providing exceptional care.
What This Means for You
Here is how the new policy works:
- Fee-for-Service Model:
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- We are a private fee-for-service practice. This means payment is due in full at the time of your appointment.
- We are not in-network with any insurance providers; however, you can still use your insurance benefits to get reimbursed directly.
- Patient Reimbursement Process:
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- After your visit, we will provide all necessary documentation, including receipts, procedure codes, and other required details, to help you file your insurance claim.
- You will submit these documents to your insurance company directly. Since the claim will come from you as the subscriber, the reimbursement process is often quicker and more efficient.
- Benefits of the New Policy:
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- Faster Reimbursements: Patients often experience shorter waiting times for payments when claims are submitted directly by the subscriber.
- Enhanced Focus on Care: Our team can dedicate more time to your treatment and personalized care rather than navigating insurance-related delays.
- Clarity and Transparency: This model eliminates confusion and ensures that you have complete control over your insurance benefits.
What We Provide
We will equip you with everything you need to make this process as seamless as possible, including:
- Detailed receipts and itemized statements.
- Procedure codes and documentation.
- Clear instructions on how to file your claim.
Common Questions
Q: Can I still use my insurance benefits?
A: Absolutely! While we are not in-network, your insurance benefits can still be applied for reimbursement directly to you. We’ll provide all the necessary documentation to make this process easy.
Q: Will this affect the quality of care?
A: Not at all. In fact, this change allows our team to focus entirely on providing you with the best care possible, free from the distractions of insurance-related tasks.
Q: What if I have questions about the reimbursement process?
A: Our team is here to guide you. If you encounter any issues, we’re happy to assist by providing additional documentation or clarifications to ensure your claim is processed smoothly.
A Commitment to Excellence
This change reflects our ongoing commitment to delivering outstanding care while adapting to better serve our patients. By removing unnecessary complexities, we aim to provide an elevated experience that reflects the quality and integrity of our practice.
If you have any questions or need assistance with the new insurance process, please don’t hesitate to contact our office. We are here to help every step of the way!